Every customer request moves between customer service, finance and admin here, one step at a time, until it's closed.
Version 30 Sep 2026. Each desk counter shows what's waiting on that desk right now. Steps waiting over 2 days turn orange. Cash not received by finance within 24 hours is flagged red.
Choose which team each person belongs to. They only see their own team's inquiries. Main sees everything.
Ready-made replies for your team. Copy a note, fill in the [brackets], and paste it into WhatsApp or your reply. Notes under "Everyone" are shared with all teams and only main can change them.